Refund and Returns Policy - raymexlift.com

Hello from RAYMEX™! We’re all about making sure you’re happy with your purchase, and we’ve crafted this policy with your satisfaction in mind. If something isn’t quite right, we’re here to help! Below, you’ll find everything you need to know about refunds and returns.

Overview

We offer a 30-day refund and return guarantee because we want you to feel confident in your purchase. If it’s been more than 30 days since your order arrived, we won’t be able to offer a full refund or exchange—but don’t hesitate to reach out anyway, and we’ll see how we can assist! To get started, just grab your receipt or proof of purchase, and let’s make things right.

Two-year parts and labour warranty provided by the manufacturer (“Axtion”) covering:

Manufacturing defects

Frame

One-year parts and labour warranty provided by the manufacturer (“Axtion”) covering:

Electronics

Motors

Battery

If the RAYMEX™ Lift is purchased directly from the manufacturer (“Axtion”), the device will be automatically registered for warranty using the device identifier serial number.

If the RAYMEX™ Lift is purchased directly from an authorized dealer, the device will be automatically registered for warranty using the device identifier serial number.

The warranty is not transferrable.

The warranty does not cover:

Accidental or deliberate damage

Misuse, abuse, or failure to follow instructions in user manual

Normal wear and tear

Returns

A Return Authorization form must be requested and provided by either the manufacturer (“Axtion”) or the authorized dealer from whom it was purchased

All returns of the RAYMEX™ Lift require a printed and signed Return Merchandise Authorization (RMA) form along with the device

The RAYMEX™ Lift must be returned in its original packaging with all included parts:

Power cord and charging block

Cup holder

Package inserts such as the user manual and warranty registration card

The signed Return Authorization form must be enclosed

If the RAYMEX™ Lift was purchased directly from the manufacturer (“Axtion”), the manufacturer (“Axtion”) will arrange for pickup of the re-boxed device with the above listed contents

If the RAYMEX™ Lift was purchased from an authorized dealer, the authorized dealer will provide return instructions (i.e., either drop off or arrange for pick up)

Refunds will be processed upon receipt and inspection of the returned device, typically within two weeks of receipt

Refunds

Once your return arrives with us, we’ll give it a quick check and send you an email to let you know it’s here. We’ll also let you know if your refund is approved (spoiler: we’ll do our best to make it work!). If everything’s good to go, your refund will be processed and credited back to your original payment method—easy peasy!

Deposits are 100% refundable until the day before your product ships with receipt of a Request for Refund received on or before the day prior to shipping from our warehouse to you. The Request for Refund may be submitted via phone, email, or postal mail.

Late or missing refunds

If your refund hasn’t popped up yet, no stress! First, take a peek at your bank account. Then, give your credit card company or bank a quick call—sometimes it takes a little extra time to process. Still no luck? Reach out to us at info@raymexlift.com, and we’ll sort it out together.

Sale items

Just a heads-up: usually only regular-priced items can be refunded, and we will state when this applies. If sale items are final and there’s an issue, please let us know—we’re here to help however we can. Our introductory offer is refundable.

Exchanges

If your item arrived defective or damaged (yikes, sorry about that!), we’ll happily replace it with the same item. Just drop us a line at info@raymexlift.com, and we’ll get it swapped out for you. Please use the original packaging and your RMA for the return—we’ll take care of shipping it back to us.

If you purchased your new RAYMEX™ Lift directly from the manufacturer (“Axtion”) and discover damage when you unpack it:

You must notify the manufacturer (“Axtion”) within two business days; and

Provide photographic evidence of the damage (so we can submit to the shipper)

The manufacturer (“Axtion”) will provide instructions on re-packaging and arrange for pickup
The manufacturer (“Axtion”) will provide a replacement device at no additional cost

If you purchased your new RAYMEX™ Lift from an authorized dealer, the dealer will provide instructions on how to return

Shipping Details

Once you have your RMA, we’ll send you all the shipping info you need. We’ll cover the cost to ship it back to its point of origin, so it’s hassle-free for you. Just pop it in the original packaging and send it our way! Depending on your location, delivery times for exchanges might vary. We recommend tracking your shipment for peace of mind—though we’ll do our best, we can’t guarantee we’ll receive it if it gets lost in transit.

Need help?

We’re here for you! If you have any questions about refunds, returns, or anything else, feel free to reach out at info@raymexlift.com or call us at 1-888-472-9630. Your satisfaction is our top priority, and we’d love to assist!